Refund policy

General Terms and Conditions of Use and Sale

Article 1 : Purpose

These general conditions of use and sale (hereinafter the "GCUV") govern the contractual relationship between the company Gaëtan Heijmans (hereinafter "us" or "our"), and any individual or legal entity (hereinafter "you" or "the user"), wishing to access and / or use the website dabou-jeu.com (hereinafter the "Site"), and the services and products offered by the latter.

Article 2: Acceptance of the CGUV

The use of the site and the purchase of products imply unreserved acceptance of these CGUV. By placing your order, you acknowledge that you have read, understood and accepted these conditions.

Article 3: Products and Services

The products and services offered for sale on the site are described as accurately as possible. However, we cannot be held responsible for any errors or omissions.

Article 4: Orders

4.1 Ordering process: To place an order, you must follow the online ordering process. You will receive a confirmation email once your order has been placed.

4.2 Prices: The prices indicated on the site are in euros, inclusive of all taxes (TTC), excluding delivery costs. We reserve the right to change prices at any time.

Article 5: Payment

Payment may be made by bank card, Bancontact or any other payment method offered on the Site. The transaction is secured using a data encryption protocol.

Article 6: Delivery

6.1 Delivery times: Delivery times vary according to the type of delivery chosen. A delivery to the company following an activity will be communicated in the e-mail with the offer. A home delivery will take a maximum of 7 working days.

6.2 Delivery costs: Delivery costs are 5 euros.

Article 7: Right of Withdrawal

7.1 Withdrawal period: You have a period of 14 days to exercise your right of withdrawal, without having to justify your decision or pay any penalties, from the date of receipt of the products.

7.2 Withdrawal procedure: To exercise this right, you must notify us of your decision in writing (e-mail or post) and return the products in their original condition.

Article 8: Refunds

8.1 Refund conditions: We will refund products returned in compliance with the above withdrawal conditions, with the exception of the return costs, which remain at your expense.

8.2 Refund period: Refunds will be made within 7 days of receipt of the returned products.

Article 9: Guarantees and responsibilities

9.1 Legal guarantee: Our products are covered by the legal guarantee of conformity and the guarantee against hidden defects.

Article 10: Personal Data

10.1 Data collection : Your personal data is collected and processed in accordance with our Privacy Policy.

10.2 Users' rights: You have the right to access, rectify and delete your personal data.

Article 11: Intellectual Property

All elements of the Site (text, images, logos) are protected by intellectual property law. Any unauthorised reproduction, use or exploitation is strictly prohibited.

Article 12: Applicable Law and Jurisdiction

These CGUV are governed by Belgian law. In the event of a dispute, the courts of Brussels shall have sole jurisdiction.

Article 13: Modification of the CGUV

We reserve the right to modify these CGUV at any time. The new conditions will be applicable as soon as they are published on the Site.

Article 14: Contact

If you have any questions or complaints, you can contact us at the following address: gaetan.heijmans@gmail.com